A network for anyone with an interest in
adult education and mental health

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PLEASE NOTE: This site is closing 26-Oct-2021.
After then, the domain name will not be renewed, so attempting to access this site will no longer work.

Privacy policy

The MHFE network takes protecting the privacy of anyone who visits or uses this website seriously. This Privacy Statement sets out our policy towards visitors to the website and people who also register on the website.

If you choose to register on the site, you can unsubscribe or change your preferences for the information you receive from us at any time:

  • using the links in our e-digests or
  • by logging into your profile and making changes
  • by asking us to change your details/delete your account and/or anonymise or delete content you contributed

Visitors to MHFE

When you visit this website, MHFE will not collect any personal identifying information.

Information we collect indirectly

The MHFE server automatically collects standard information, that does not identify you personally, such as browser type, operating system, access times, etc. 

The website uses cookies to customise web page content. Cookies are small electronic files which a website can transfer to a user’s hard drive to identify a user and personalise their use of that website. In the case of the MHFE website, this is to enable you to select your own visual preferences for accessibility.

We only use information that is collected indirectly to monitor the volume, type and pattern of traffic towards, and usage of the MHFE website, and to improve its accessibility, design and layout.

Information we collect directly

If you contact us by email or using the MHFE 'contact us form' in the footer of every webpage or by email to mhfewhatsnew@gmail.com, the only information we ask you to supply is:

  • the content of your message and
  • your email address - so that we can reply to you.

Our 'contact' form includes an option to send yourself a copy of the message so you know exactly what information you gave us.

If you register on MHFE

If you register your details on MHFE so you can network with others and/or contribute content, we will 

  1. Respect your privacy and confidentiality
  2. Confirm your registration manually
  3. Only record your personal details in the manner and for the purposes set out in this Privacy Statement
  4. Keep your personal details secure from unauthorised access, use or disclosure; and
  5. Not sell, rent, trade or otherwise knowingly share or provide your personal information to any third party, except insofar as we may be legally obliged to do so
  6. Only use your information in accordance with the terms of the General Data Protection Regulation (GDPR) and the new Data Protection Act (2018).

Please remember, you can unsubscribe or change your preferences at any time using the links in our e-digests or by logging in to the website and editing or deleting your profile.

Personal stories (learners)

We ask learners who want to formally share their personal stories to contact us –rather than post directly. Our aim here is to ensure that our ethical principles of beneficence and non-malfeasance are upheld by providing you with help and support to produce your story in a way that:

  • You are happy with
  • Explores different ways of sharing your experiences e.g. a focused interview with one of us might work better than trying to write a whole story
  • Involves you in any editing process
  • Gives us your formal consent
  • Means you get something positive out of the experience
  • You know where and how it will appear, e.g. on a Google search that others may download and use it in ways that we cannot control
  • Protects you from revealing too much of yourself in public
  • Involves some reflection on the experiences you are describing
  • Prepares you for any comments your story provokes
  • Ensures you know the process if you want us to remove it in the future

We aim to make story-sharing a positive and safe experience for adult learners as well as creating resources for people with an interest in adult education and mental health.

Personal stories (workers)

Can be uploaded directly via a blog or relevant discussion forum. Sometimes we may send you a message to suggest amendments (e.g. anonymising identifying details, references etc.).

If you register on MHFE

When you choose to provide us with personal information, by registering on the MHFE site, your information is stored on a secure server in the UK, which is securely backed up every day.

Your email address is used automatically via the server to send you occasional email digests containing information that's been added to MHFE. The contents of the information in your e-digests depends on what you subscribe to on the website.

When you join we require everyone to provide the following minimum information:

  • Your chosen username (it does not need to be your full name, but it helps if it is something other people who might want to networ with you will recognise/feel inspired to trust)
  • A password which no-one else ever sees 
  • A valid email address - preferably a work email. If you provide a personal email (like hotmail) as part of our security measures we may contact you by email to check you are a real person. If we cant get a response we permanently block that email address. You can use the 'contact form in the footer on every page to tell us if we have made a mistake and got it wrong)
  • Your first name
  • Your surname
  • The organisation you work/volunteer to or are learning at (you can choose 'none)
  • The town or city where you are learning and/or working
  • The county where you are learning and/or working

Optionally, we also ask you to add/choose the following information which can only be viewed by our 5 core crowd members who are volunteer 'site administrators'

  • An image - a picture of you or an avatar - something else you identify with, like a place or a scene, or a book or an artwork or a pet
  • Tick (or not) if you are happy to allow other users to contact you via a personal contact form which keeps your e-mail address hidden. Note the 3 site administrators will still be able to contact you even if you choose to disable this feature)
  • Tick (or not) to enable private messages (disabling private messages prevents you from sending or receiving messages from other users)
    Tick (or not) to receive email notifications for incoming private messages
  • Your time-zone
  • Your profile - a few words about you/what you are working on/what your interest is in adut education and mental health
  • The country where you are learning and/or working
  • Your work and/or mobile phone number/s
  • Your website URL or social media link (Facebook/twitter/linkedin, etc.) if you have one
  • The name of anyone who recommended you
  • The following information, which you provide, is visible to other registered members of the MHFE virtual network so you can find shared areas of interest and skills. This information is not visible to any unregistered users of the website and all registrations on the site are checked by a human being before being approved:
    • Your username
    • Your first name
    • Your surname
    • Your organisation (if you provided this)
    • The town/city where you learn and/or work (or where you live if you prefer)
    • The English region where you learn and/or work (or where you live if you prefer)


This website contains hypertext links to external websites. MHFE is not responsible for the privacy policies operated by the owners of those sites and does not accept responsibility for any information obtained by third parties as a result of use by you of such hypertext links. 

Privacy Statement Updates

MHFE reserves the right to periodically update or modify this privacy statement. Any changes to this Privacy Statement will be posted on the mental health e-support website so that users are always aware of the purposes of us collecting information via the helpdesk and reasons for the information being collected. MHFE always encourages users who may have specific concerns about the gathering or use of any such information to view this Privacy Statement regularly.

Security Statement

  • The MHFE website is a stand-alone https protocol encrypted public website. It is built to an approved design with all relevant security patches updated applied as recommended by the supplier
  • All data is backed up daily
  • When someone registers on the site they enter their contact details are checked manually and:
    • Approved or
    • Blocked if spam/suspected spam or
    • Contacted by email if unclear as to who they are/why they want to join (this is usually where the person does not have an .ac. uk or .gov.uk or nhs.net or known independent training provider or sector membership body email address.
  • Your joining data is only held on our secure server. 
  • We do not share, trade or sell your data to anyone.
  • We ensure our work complies with the requirements of the General Data Protection Regulation (GDPR) and the new Data Protection Act and any additional data and security demands of project funders.
  • Your email address and any phone number you provided can only be accessed securely online by 5 named individuals who are founding members of the MHFE crowd. There are no paper-based records anywhere.
  • In the event that MHFE is affected by an incident which involves (or is likely to involve) a breach of personal data, we will notify the Information Commissioner's Office in line with GDPR requirments.
  • In our data management, MHFE is mindful of our responsibility both to government and to citizens. We are conscious of the need to balance the security of data with a willingness to share information appropriately to ensure that the management of public finance is seen as a fair and transparent process.

Check the information we hold about you

To see what information MHFE holds about you, simply log in via the menu in the left sidebar. Once logged in select the 'My profile' button to view, edit or delete your information and subscriptions. You can also unsubscribe or change your preferences for information you receive from MHFE at any time using the links in our e-digests. If you deete your account any content you have contributed is also deleted. If you wish to unsubscribe but are happy to leave any content you have generated for others to benefit from please contact us and we can do this for you so that the content can still be attributed to you or it can be attributed to 'anonymous' as the author. get in touch with us via the 'contact form' 2nd item from the left in the footer of every page on this site. 

What about the GDPR?

The MHFE Crowd has always taken seriously our compliance with the Data Protection Act 1998.

Since 25 May 2018, we have been processing personal information under the General Data Protection Regulation (GDPR) and the new Data Protection Act (2018). Unlike lots of organisations, we have not been in touch with all our contacts individually about this, as there is no requirement under this new data protection legislation for us to do so.

Anything you signed up for in the past remains valid; you do not need to reconfirm your consent in order to continue being a part of the MHFE virtual network and receiving our e-digests. You can, as always, unsubscribe at any time by clicking the link in any e-digest, or by contacting us using the form in the footer of every webpage or by email to: mhfewhatsnew@gmail.com

Find out more about the GDPR and new Data Protection Act (2018) on the Information Commissioner's Office (ico) website.