A network for anyone with an interest in
adult education and mental health

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Privacy policy

NIACE recognises the importance of protecting the privacy of anyone who visits or uses any NIACE website - including the MHFE website. This Privacy Statement sets out the policy adopted by NIACE towards visitors of the website. Although the website is hosted by a third party, no personal identifying information will be collected during your visit.  When you visit this website NIACE will:

  1. Respect your privacy and confidentiality,
  2. Only record your personal details in the manner and for the purposes set out in this Privacy Statement;
  3. Keep your personal details secure from unauthorised access, use or disclosure; and
  4. Not sell, rent, trade or otherwise knowingly share or provide your personal information to any third party except insofar as legally obliged to do so.
  5. Only use your information in accordance with the terms of the Data Protection Act 1998.

Information Collected

Indirect collection:

The MHFE web server automatically collects standard information such as browser type, operating system, access times, etc. The website uses cookies to customise web page content. Cookies are small electronic files which a website can transfer to a user’s hard drive to identify a user and personalise their use of that website. In the case of the MHFE website, this is to enable users to select their own visual preferences.

Any information that is collected indirectly is used by NIACE only to monitor the volume, type and pattern of traffic towards, and usage of, the mental health e-support website and to develop the design and layout of the website.

Direct collection:

NIACE collects limited personal information from incoming email enquiries. This is in the form of the users name and contact telephone number.  When you choose to provide us with personal information, for example by joining the mental health network or registering on the MHFE site, this information that you provide is stored on a secure database (the NIACE CRM). This information is then used to send you regular information relating to the network. Some of the information fields you provide are also visible to registered members of the MHFE e-community (but are not visible to any unregistered users of the website).

Please remember that you can unsubscribe or change your preferences for the information you receive from NIACE at any time using the links in our e-bulletins or by logging in to the website.


This website contains hypertext links to external websites. NIACE is not responsible for the privacy policies operated by the owners of those sites and does not accept responsibility for any information obtained by third parties as a result of use by you of such hypertext links. 

Privacy Statement Updates

NIACE reserves the right to periodically update or modify this privacy policy. Any changes to this Privacy Statement will be posted on the mental health e-support website so that users are always aware of the purposes of us collecting information via the helpdesk and reasons for the information being collected. NIACE always encourages users who may have specific concerns about the gathering or use of any such information to view this Privacy Statement regularly.

Security Statement

Project data will be held centrally by NIACE in accordance with NIACE’s data policy. NIACE has a recently-updated Information Security Policy. This is supported with a training package for all staff. The policy sets out to ensure that all of our work complies with the requirements of the data protection act and any additional data requirements of project funders.

All laptop computers have Endpoint security software which complies with the FIPS 140-2 standard. USB device encryption is also assured to the same standard. Paper-based data is protected securely and shredded when no longer required.

In data management NIACE is mindful of its responsibility both to government and to citizens. It is also conscious of the need to balance the security of data with a willingness to share information appropriately to ensure that the management of public finance is seen as a fair and transparent process.

Access to Information 

NIACE can provide you with a copy of any information that NIACE maintains about you upon written request to:

NIACE, 21 De Montfort Street, Leicester LE1 7GE  

Tel : 0116 2044200;  Fax: 0116 2854514